Terms and Conditions

Crystalitzy Terms and Conditions

 

1. About Us
www.crystalitzybodyjewellery.co.uk is a site operated by Mr R Sills trading as Crystalitzy.  The address is 105 Station Road, Kirby Muxloe, Leicester, LE9 2EP. 

2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order and that it has been dispatched. It is at that point that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you have a coupon code for a discount then please enter it in the correct section during the checkout process.
3.2 Delivery charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases with Paypal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds sterling.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.7 Once your order is complete we will notify you by email of the dispatch date.

4. Delivery Charges
4.1 Goods will normally be dispatched within 7 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We use Royal Mail 2nd class recorded delivery which estimates a delivery of 3 working days from the date of dispatch.
4.3 Your order may arrive in more than one delivery
4.4 We can deliver our products anywhere in the UK and Europe at present.
4.5 We will deliver the goods to the premises you specify on your order. A signature is required for the delivery.
4.6 After two failed delivery attempts the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.8 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within a reasonable time.
4.9 If the goods are lost or damaged in transit, please let us know promptly.
4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.11 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.


5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5.2 You may examine the goods for 14 days and if you are not happy then you can cancel your contract at any time up to 14 days after the day of delivery.  Due to the nature of the product you may not open the packaging as this will break the seal thereby making your right to cancel null and void. To do this, please e-mail us at returns@crystalitzybodyjewellery.co.uk as we are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original sealed packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.
5.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.6 We will inspect the goods and providing they are returned as sold in the sealed packaging we will refund all monies paid to us by you including any postage within 14 days.
5.7 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misrepresented.

6. Faulty Goods
6.1 If there is a problem with the goods, please notify us by email providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked unless this is deemed not necessary by us.
6.3 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.4 Products should be used in accordance with our care and usage instructions.
6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

7. Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

WEBSITE DISCLAIMER for www.CrystalitzyBodyJewellery.co.uk
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept and agree to the terms of this disclaimer.  

1. Reliance On Information Posted & Disclaimer
the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

2. USE OF WEBSITE
2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.  


3. VISITOR CONDUCT
3.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy found here, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise us to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 
3.2 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or otherwise is contrary to the law in the United Kingdom.
3.3 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
3.4 You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
3.5 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
3.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

4. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

5. Intellectual property rights
5.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
5.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
5.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
5.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. LINKS TO AND FROM OTHER WEBSITES
6.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.  When accessing a site via our Website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
6.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
6.3 If you choose to link to our website in breach of Paragraph 6.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

7. EXCLUSION OF LIABILITY
7.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

8. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

9. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.